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We provide holidays for every type of traveller from a safari in Kenya to a luxury chartered yacht in the Bahamas.
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INSIDE STORY

Customer care in the 'Arab Spring'

During the political upheaval in Tunisia and Egypt in Summer 2011, TUI UK & Ireland worked hand in hand with the Foreign and Commonwealth Office (FCO), to ensure customers were kept totally up-to-date on changes to their travelling advice.

In Tunisia, as soon as the FCO advised against all but essential travel, TUI worked quickly to repatriate more than 1,400 customers as soon as possible. When the FCO advised against all but essential travel to Egypt, except for the Red Sea holiday resorts, TUI strongly backed their position. 

INSIDE STORY

Intercruises response to Hurricane Irene

In August 2011, Hurricane Irene hit the US killing 45 people and causing billions of dollars of damage. During this period, Intercruises was providing cruise handling services across four different ports in the US. The logistical challenges were immense in this situation.

Intercruises had over 600 staff in the Baltimore and New York area working endlessly to get passengers and crews on and off the ships and organising their hotels and transfers. The commitment shown by the Intercruises team throughout this period meant that no operations were understaffed and that all ships sailed at the times needed by the cruise lines.

INSIDE STORY

Above & beyond in the Ash Cloud crisis

When the Icelandic volcano, Eyjafjallajökull, erupted, it sparked chaos globally. The UK was a no-fly zone, 70,000 Thomson customers were stranded abroad, 353 Thomson flights cancelled and 28 planes grounded. 150 members of the Special Assistance Team sprang into action along with 170 volunteers all working around the clock. The Overseas Customer Delivery Team trained 372 staff to man phones, help aboard a Thomson Cruise ship and cover a critical Gatwick Airport shift.

Twitter: “Quite simply, they were great”

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