Accommodation & Destinations

Accommodation Destinations

Our Accommodation & Destinations Sector is a global provider of travel services.

Its businesses provide hotel accommodation, transfers, excursions and tours, meetings and events and cruise handling services to tour operators, travel agents, corporate clients and customers worldwide. Its top selling brands include Hotelbeds, LateRooms, Bedsonline, AsiaRooms and Intercruises. In 2011 the A&D Sector had total transaction volumes of £2.6 billion.

This sector is divided into four business lines – accommodation wholesaler, online accommodation travel agents, destination services and cruise handling.

Accommodation wholesaler

An online intermediary for over 45,000 hotels worldwide providing accommodation through the brands, Hotelbeds, Bedsonline and Hotelopia.

Online accommodation travel agents

Providing good value hotel rooms direct to customers worldwide through the popular, online brands, LateRooms.com and AsiaRooms.com

Destination services

Providing ‘in destination’ services to leisure and business travellers including transfers, excursions and tours.

Cruise handling

Providing ‘turnaround’ services, port agency services and excursions for the leading cruise lines worldwide through the Intercruises brand.

Sector highlights:

    • We are a truly global business with over 9,000 employees

    • We sell products and services in more than 150 countries

    • We are experts in technology and online businesses

    • Our online accommodation brands sell over 21.4 million roomnights per year

    • Our brands have market-leading positions:

      • LateRooms.com is the UK´s leading online accommodation site 

      • Hotelbeds is a global accommodation provider for business with a database of 45,000 hotels

      • Intercruises is an international cruise handling business which handles over 9,000 cruise ship calls each year

    • We have a portfolio of destination services businesses in 48 countries

    • We are expanding our business presence in emerging economies particularly South America and Asia

Our international workforce pride themselves in making travel experiences special for customers from the point of sale to servicing them in destinations. Our people sit behind the travel providers such as airlines, operators and agents supplying all the essentials that make customers' holidays a special experience in destinations.

Click here to download the Accommodation & Destinations fact sheet.

INSIDE STORY

Intercruises response to Hurricane Irene

In August 2011, Hurricane Irene hit the US killing 45 people and causing billions of dollars of damage. During this period, Intercruises was providing cruise handling services across four different ports in the US. The logistical challenges were immense in this situation.

Intercruises had over 600 staff in the Baltimore and New York area working endlessly to get passengers and crews on and off the ships and organising their hotels and transfers. The commitment shown by the Intercruises team throughout this period meant that no operations were understaffed and that all ships sailed at the times needed by the cruise lines.

INSIDE STORY

Intercruises delivers coast to coast

In June 2011 Intercruises, a global provider of ground handling and port agency services to the ocean and river cruise industry, extended its coverage of the North Amercian region through the acquisition of TMS Gateway.

Intercruises now provides ground handling and port agency services at all major ports in North America, including the west coast destinations of San Diego, Los Angeles, Seattle and Vancouver.

INSIDE STORY

Destination services in Peru

In February 2011 Lima Tours (Peru) joined the Accommodation & Destination Sector. Lima Tours provides high end tailored travel experiences to customers in Peru and has operational offices in Cusco, Arequipa and Puno.

The acquisition provides expansion opportunities in the attractive South American incoming tourism market and supports plans for expansion in high growth specialist destinations with tailored products.


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